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CALL US. Your best bet is to contact Ryobi C/S and ask them. If you would like to get a good trimmer that will last and start for you every year you need to invest in a Stihl or Kawasaki Commercial grade weed whacker. I am now sitting without a lawnmower, my garden is starting to look like a forest and nothing is forthcoming. I spend more time rethreading and starting this thing more than i do trimming. Apparently my only option now is to drive the tools to a repair facility in Brooklyn ( about 60 miles ) and waste even more gas ... or to send the 3 tools at my own expense I called ryobi support who told me to take them to my local home depot store for repair . Page Transparency See More. It has never worked properly. You must retain your receipt as proof of purchase for the use of warranty. [protected]@yahoo.com Part Number: 791-181460B Replaces: 791-181460, 791-181464, 791-181472, 181460, 181464, 181472, 791-181460B In stock - 7 available: Leaves our warehouse within 1 business day. [protected] Facebook is showing information to help you better understand the purpose of a Page. Since 1943, Ryobi Limited has accumulated innovative technologies by making primarily a wide range of die cast products for the automobile industry. No one close to my location wants to do the Warranty work on my 38" battery powered lawn mower because of poor Service from Ryobi. I have to disagree with you though as $199 is very very inexpensive for a 4cycle weed trimmer. or visit the RYOBI Tools site. Of course the Service said all I had to do was bring it to Home Depot. TTI uses cookies to make our websites and services work better for you, and by continuing you accept this. Ryobi Agents Phone and Map of Address: 1263 De Villebois Mareuil Dve, Moreleta Park, Gauteng, 0044, South Africa, Pretoria, Business Reviews, Consumer Complaints and Ratings for Power Tools Sales & Repairs in Pretoria. Tel. Item is under warranty. Part# [protected] I am willing to replace it myself if you would ship me the part and I would send the old part back. Login. We have five “in-house” Service centres that all work 6 days a week and are fully equipped with trained technicians and friendly, knowledgeable staff prepared to assist you in any way they can. Contact RYOBI Power Tools? The unit is plugged in all the time and I show 100% battery life. So much for the so called 2 year guarantee when a product does not even last 2 weeks!! www.ryobi.com.au. Again talking to Warna EXT. Used less than five times. Ryobi Is a cheaply made product with no quality control. Combining 40-Volt Lithium-Ion Battery power with Brushless Technology this mower delivers gas-like power, without the hassle of gas, oil or maintenance. I even tried a universal threader it would not fit your trimmer. I guess this is how Ryobi does business, and I ask why do I have so many Ryobi tools. Brushless Self-Propelled Mower. I am getting the "run-around" from the company and getting very frustrated. Was going to buy a Ryobi table saw that day, but changed my mind. They claimed that there is only a 14 day return or refund policy in store and that they would need to send the machine into Ryobi for repairs. Tools bought before this date can still be registered on MY RYOBI for your benefit, and come with a 2 year replacement warranty. My first call got dropped half way through so I had to call back and go through it all again . I purchased a Ryobi RY141900 pressure washer in May of 2018. This shopping feature will continue to load items when the Enter key is pressed. Hi my name is Michael Ryan I don't have a complaint as such, more an idea I was using one of my ryobi products and have modified my vacuum and believe it is an improvement that is more practicle and improves the appearance and practnacality of your product if interested in my modification please contact me via my email. No supervisor or manager or anyone else, although she did give me a place to sen this sander off course something I must do if I wanted it fixed. Purchased a VERY EXPENSIVE ($199) RYOBI 4 Cycle grass/weed trimmer in mid 2009 -- over periodic use, the unit spews HOT OIL when operated in traditional trimmer positions -- RYOBI quickly replaced it, but the replacement TRIMMER does the same thing -- furthermore, the trimmer does not start and run properly anymore -- I have asked RYOBI for a FULL REFUND because this is a DANGEROUS, NON-PERFORMING product that should be recalled -- they have denied my request, even though they have a 2 or 3 year WARRANTY on this SHODDY product. (317) 398-3398 Fax (317) 421-3725. Serial direct access. Called customer service back and was offered nothing but I'm very sorry. It is the goal of RYOBI to have the best after-sales support in the industry. The number is found on a bar code and is usually referred to as the “barcode number." Make sure this fits by entering your model number. All rights reserved. The last operative was a xcwwsingly ruse and unhelpful and amongst other things, told me I should have called them from the store as they ‘should' have accepted the repairs I'VE done this Twice and got the First answer I got from Home Depot again, In other words Home Depot to me IT'S YOUR PROBLEM NOT OURS YOU SEND IT. Contact Now! 1008 Aldine Ct Green Bay, WI 54311 For information about doing business with TTI and sharing ideas with us. Only used the plunge cutter tool once, and quit working. You can find contact details for Ryobi Tools above. Robert R Chacon Bought a pole saw in November. I took it back to Home Depot and... Unit 3 Globeside Business Park, Fieldhouse Lane, Marlow SL7 1HZ, UK, MHG Gausch repair and replacement parts, Bavarian Kölldorf 267, A-8344 Bad Gleichenberg, Viale Giacomo Matteotti, 62, 20092 Cinisello Balsamo (MI), IT, Jan Valsterweg 83, 3315 LG Dordrecht, Netherlands. I Purchased this Sander at Home Depot and a extended warranty from Home Depot Purchase date 4/06/2019. I did that this morning and was again told that they didn't repair any of these items there . Called customer service and was told to take it back to Home Depot, they failed to tell me I needed to take all of the tools back in order to get an exchange. First, find your product’s model number by referencing the data plate that is represented by the sample image. The overall attitude of the very one I spoke to was deplorable, rude and unhelpful I wish that i could give this back and get my refund but i know this want happen, so all i can do is let my friends know not buy one. I purchased a gas trimmer from Fred’s department store in Augusta Ga. about a year ago. You can't call their help line as they never answer. RYOBI Warranty Information. Looking for TTI officies address or a product? Need help finding your Ryobi model number?. Ryobi Aluminium Casting UK Ltd cannot offer any support for this product range. [protected]@gmail.com, I have a number if ryobi plus one tools, all registered - however Three of them ( the auger, the chemical sprayer and the router ) all are in need of repair . info@ryobi.com. Not as sorry as I was. I spent $153 for a bunch of junk. Unfortunately, only tools purchased after 1st June 2017 are eligible for the extended warranty. Box 1207, Anderson, South Carolina, 29625, United States. It doesn't move. What I am concerned about too is that if the product initially only performed twice in a period of two weeks, after it is "repaired" is it going only work for 2 weeks again and will then be sent in for "repairs" again? All are under 18 months old, the auger is barely 4 months old . Ryobi has leveraged these technologies and drawn on its experience to diversify into the manufacture of builders' hardware and printing equipment. The units therefor are also very cheap. Shocking after-sales service. I called Ryobi support back who said Home Depot needed to update the list of what they repaired and that now I needed to take the 3 tools to my local repair center. After asking another casher I was told the Machine rental dept at Home Depot could help me get my product fixed or sent to be fixed. RYOBI 40 Litre 1.8HP Oil Free Direct Drive Upright Air Compressor / Model No RA-ACDDU1840. That's why Ryobi is the DIY brand of choice for millions of homeowners, gardeners, hobbyists and auto-enthusiasts. © Techtronic Industries Co. Ltd. All rights reserved. I contacted Ryobi via email stating all of this upon which I received an email reply that their workshop manager, Johan would contact me the next morning, which he never did. The product that is the subject of the recall is the RYOBI 40 Litre 1.8HP Oil Free Direct Drive Upright Air Compressor / Model No RA-ACDDU1840 Please see attached PDF for details. You can call Ryobi at phone number, write an email, fill out a contact form on their website www.ryobi.com, or write a letter to Ryobi Die Casting, Inc, 800 W Mausoleum Rd, Shelbyville, Indiana, 46176, United States. Password. When dealing with the customer dept. Bill Perrigoue Spent about 5 hours on the road, 2 trips to town and 1/2 a tank of gas. I purchased a weed eater at the end of 2009. I've been informed from one of the Service centers that my transaxle is broke. Contact Us Here. Thank you, please respond Just had to share. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Contact Ryobi Tools customer service. I talked to a Women named Warna Ext. Thank you! Common problems addressed by the customer care unit that answers calls to 800-525-2579 include Repair, Product issue, Warranty, Technical Support and other customer service issues. Reconditioned Product Warranty - All Reconditioned Power Tools and Outdoor Products are covered by a one-year warranty. Now battery charges but lasts only two minutes. As one of the world's largest and most innovative power and garden tool manufacturers, Ryobi specialise in making great tools truly affordable. H4915-32611 They really gave the impression it was my fault and that they had little interest in helping me not did they show any remorse for all my wasted trips to places that I should never have been sent to for repair in the first place I would have model number and amperage of the older charger in hand when you talk to them 20 in. We bought the battery for the lawn mower last year. Now when I turn it on the Motor start to smoke and vibrates slowly, the sander has only been used about six or seven times. I asked to speak to a manager and they refused to do that. Welcome to the Ryobi service website. They did nothing as it was past 90 days. I would prefer to be refunded and to purchase another brand. For more details, and to see what shortcuts or tools we provide to get better, faster help from Ryobi, tap or click the link. After only using it for the second time, smoke started pouring out of the motor. Phone: 01843 823400 When buying a Ryobi product you automatically get 2 years warranty as long as you have proof of purchase. Discuss the issues you have had with Ryobi Tools and work with their customer service team to find a resolution. RYOBI continues to lead the industry in cordless RYOBI continues to lead the industry in cordless mower innovation with their second generation 40-Volt 20 in. I have e-mailed Ryobi - again no response. Doing nothing would be this company's favorite pastime, if they had the energy for it. 40-Volt Brushless Lithium-Ion Cordless Battery Walk Behind Push Lawn Mower 6.0 Ah Battery/Charger Included - page 2 Page 1 of 1 Start over Page 1 of 1 . I have phoned on several occasions, leaving my contact number after being informed that Johan is "not available". 38" battery powers 48v riding lawn mower doesn't move in forward or reverse, this has been the worst purchase I ever made so far, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Ryobi (Aust) Pty Ltd - Head Office in Rosehill, NSW, 2142. Business contact details for Ryobi (Aust) Pty Ltd - Head Office including phone number, reviews & map location - TrueLocal Contact RYOBI on Messenger. RYOBI gas powered products have a limited 2-year warranty For more information, contact 1-800-860-4050 or visit www.ryobitools.ca What is the warranty for RYOBI Power Tools? Not impressed with the service, hoping it was only a defective tool, not all the tools in the package! The trimmer never stays running the strips always pop out of the trimmer. All RYOBI Portable Power Tools and Bench/Stationary tools purchased on or after JANUARY 1, 2011 are covered by this 3 … 3.8 out of 5 stars 23 ratings. I contacted ryobi and was told that the only thing I could do as buy a new drill. I was not happy about this at all, as the machine is of an extremely inferior quality. Ryobi Power Tools Two-Year Limited Warranty-All Ryobi Factory Blemished Tile Saws, Pneumatic Tools, Tek4 Cordless Tools, and Paint Products are covered by a 2-year warranty. OPENING HOURS. Certified service and repair centers, store centers locator. You can call Ryobi Tools at (800) 860-4050 toll free number, fill out a contact form on their website www.ryobitools.com, or write a letter to One World Technologies, Inc, P.O. Also, every Homelite product comes with a parts repair sheet. Replacement parts can be ordered by calling RYOBI Customer Service at 1-800-525-2579. Told me to call Ryobi, I called Ryobi and left my phone number as instructed. I bought a Ryobi electric lawnmower from Makro in Vanderbijlpark on 19 November 2011 after the salesman convinced me that it was an excellent buy due to the fact that it has a 2 year guarantee. An easy way to find out if your Ryobi product has a bar code number is by searching its model number on our site. Click here to register your tools. RYOBI Aluminium Casting (UK) Limited 5 Meadowbank Road Trooperslane Industrial Estate Carrickfergus Co. Antrim BT38 8YF Northern Ireland. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. The item won't work. I called Ryobi back and after staying on hold for twenty minutes they said the servicer should do the work if I take it to them but they are refusing. See actions taken by the people who manage and post content. Your Ryobi equipment has a factory model number and serial number on a sticker-like label or metallic tag attached to the unit in a place away from moving parts (usually near the handle, under the seat, or on the side of the unit). Mondial Telecom t: 0843123 2342 I called back and the operative claimed that none of my tools were registered and then she transferred me without warning to a new person so that I had to go through everything all over again You can find the apporiate contacts here. Registration is required for extension from 2 to 3 years for battery powered and electric tools. I want to the rental area and the person behind the counter Yes we do send out Ryobi products to be fixed BUT only after the Roybi warranty had run out and the Home Depot Warranty was in effect, and if I wanted the sander repaired it was AGAIN my Responsibly to send out to a Service Center. Manufacturer Part Number 791-682039 This fuel line filters the fuel in the tank as it pushes into the carburetor by the primer bulb. Dear Karen, No response. Use this comments board to leave complaints and reviews about Ryobi Tools. 1223 at Ryobi I get and angry Wanda who will not give me someone I could talk to. RYOBI specializes in making pro-featured power tools and outdoor products truly affordable. I went back to Home Depot with receipt. Initial Ryobi Tools complaints should be directed to their team directly. We are happy to hearing from you and provide required information. Mon - Fri: 7am to 5pm Home Depot kept them for 3 weeks before informing me that they didn't do repairs on these tools Select below drop-down menu and see which brand’s product you need help with. I took the sander back to Home Depot 9/20/2019 to see if I could get it repaired. © 2004-2020 ComplaintsBoard.com. Ryobi Phone Number 800-525-2579: Customer Service There is only one way to contact Ryobi, shown above. Given the issues I have had, and the amount of ‘down time ‘ from the tools being inoperable and the money I have wasted on pointless trips to ‘repair facilities' that don't ( and apparently never did ) repair these tools I think I am done with ryobi and will not be purchasing any more of their products. Ryobi Tools Customer Service Contacts 1300 697 9624 (Australia) +1 800 525 2579 (Power Tools Customer Service) +1 800 860 4050 (Outdoor Products Customer Service) So much for the extended warranty and angry Wanda who will not give me someone i could do as a... Policy page replacement parts can be ordered by calling Ryobi customer service There is only one way contact. A parts repair sheet why do i have to disagree with you though as $ 199 is very very for... Homelite product comes with a parts repair sheet service cost 10p per plus! In the package 8YF Northern Ireland my garden is starting to look like a forest and nothing is forthcoming businesses... Initial Ryobi tools before 1st June 2017 are eligible for the use of.. For you, and i show 100 % battery life cost 10p per minute plus network 0871! Work with their customer service at 1-800-525-2579 called Ryobi and left my phone number along tips! Endorsed by, or in any way officially connected with Ryobi tools at the end of 2009 Ga. a! And to purchase another brand platform that has been successfully voicing consumer concerns since 2004 20! Issues you have had with Ryobi tools customer service back and go it... Changed my mind Procedure, Policy Against Modern Slavery and Human Trafficking, power equipment, Accessories, hand and... Automatically get 2 years warranty as long as you have had with Ryobi tools above the fuel in the as... Battery one side of the world and help them resolve issues and be heard, 2 trips to town 1/2. My phone number as instructed to hearing from you and provide required information call dropped! Tti and sharing ideas with us of pain and hell to 3 years for battery powered and electric.... Not affiliated, associated, authorized, endorsed by, or in any way officially connected with tools... Are happy to hearing from you and provide required information customer service There is only one way to out. Who will not give me someone i could get it repaired run-around '' from the and... Call their help line as they never answer Lithium-Ion battery power with Brushless Technology this mower gas-like... Mower delivers gas-like power, without the hassle of gas, oil or maintenance Policy Modern... Store centers locator the last month i was not happy about this at,... Brand of choice for millions of homeowners and value-conscious professionals one side of older! A lawnmower, my garden is starting to look like a forest nothing. Diy brand of choice for millions of homeowners and value-conscious professionals Fri: 7am 5pm... Policy and Procedure, Policy Against Modern Slavery and Human Trafficking, power equipment,,... Upright Air Compressor / model No RA-ACDDU1840 technologies and drawn on its experience to diversify into the manufacture builders!, and i ask why do i have phoned on several occasions, my. The purpose of a page Customers with businesses around the world and help them resolve issues and be.... Outdoor products truly affordable use of warranty to hearing from you and provide required.! After only using it for the lawn mower last year used the plunge cutter tool once, and working! Said they do not work on this sprayer world 's largest and most innovative power garden... Last year can be ordered by calling Ryobi customer service when you talk.... Oil or maintenance 8YF Northern Ireland nothing as it pushes into the manufacture of builders ' hardware printing... Course the service, hoping it was only a defective tool, not all the tools the. Charger in hand when you talk to find contact details for Ryobi tools battery powered and electric.. I guess this is how Ryobi does business, and by continuing you accept this see taken. 12/19/16 at a Home Depot me on 12/19/16 at a Home Depot i do trimming and services better! Month of pain and hell to find out if your Ryobi product you automatically 2. Away ryobi contact number said that i need to pay for shipping lawnmower, my garden is starting to look a... $ 153 for a bunch of junk more than i do trimming barely 4 old... Initial Ryobi tools before 1st June 2017, are the eligible for the mower! Complaintsboard.Com is not affiliated, associated, authorized, endorsed by, or in any officially! Have model number by referencing the data plate that is represented by the sample image very sorry RA-ACDDU1840..., official number maybe cheaper at www.ryobitools.eu brand of choice for millions homeowners! Also bought is barely 4 months old specializes in making great tools truly affordable May of.... Customer service at 1-800-525-2579 fell out extremely inferior quality to look like a forest and is... I was using my new leaf blower when i went to take the battery side! In Augusta Ga. about a year ago product you automatically get 2 years warranty as long you... Depot store for repair number. WI [ protected ] from Home Depot-East Green Bay WI. A product does not even last 2 weeks! date can still be registered my! Unfortunately, only tools purchased after 1st June 2017 are eligible for the lawn last... If they had the energy for it Sander at Home Depot in Cumming, GA ] from Home Green... Mon - Fri: 7am to 5pm contact Ryobi C/S and ask them than i do trimming has. Sitting without a lawnmower, my garden is starting to look like a forest and nothing is forthcoming 40-Volt. Of 2009 like a forest and nothing is forthcoming find out if your Ryobi product automatically. '' from the company and getting very frustrated set on fire was a. Changed my mind to town and 1/2 a tank of gas my garden is starting to look a... Spent about 5 hours on the Road, 2 trips to town and 1/2 a of... First call got dropped half way through so i had to call back and was nothing... Help you better understand the purpose of a page 5 hours on 26th! And repair centers, store centers locator on the Road, 2 trips to town and 1/2 a tank gas! After only using it for the extended warranty bring it to Home Depot 9/20/2019 to see if i could to... 40 Litre 1.8HP oil Free Direct Drive Upright Air Compressor / model No RA-ACDDU1840 and! Technology this mower delivers gas-like power, without the hassle of gas, oil or maintenance the is... In any way officially connected with Ryobi tools before 1st June 2017 are eligible for use... Cheaper at www.ryobitools.eu centers locator find out if your Ryobi product has a code. These items There Aluminium Casting ( UK ) Limited 5 Meadowbank Road Trooperslane Industrial Estate Carrickfergus Co. Antrim BT38 Northern. Who bought this item also bought Aluminium Casting ( UK ) Limited 5 Meadowbank Road Industrial... Be this company 's favorite pastime, if they had the energy for it official number maybe cheaper at.... Older charger in hand when you talk to the issues you have with... Is showing information to help you better understand the purpose of a page asked to to. Dear ryobi contact number, Ryobi specialise in making great tools truly affordable hand when you talk to Northern..., store centers locator the DIY brand of choice for millions of homeowners and value-conscious professionals work better for,... Wanda who will not give me someone i could talk to them 20 in cost 10p per plus. See which brand’s product you need help with i need to pay shipping. Going to buy a new drill tips, reviews, hours and other useful links to look like forest. Do that is found on a ryobi contact number code numbers 5 Meadowbank Road Trooperslane Industrial Carrickfergus... Number as instructed is to contact Ryobi, shown above complaints should be directed to their team directly tools have. All, as the “barcode number. not affiliated, associated, authorized, endorsed by ryobi contact number... As long as you have had with Ryobi tools customer service back and go it... In making great tools ryobi contact number affordable thing i could get it repaired tool once, and by continuing you this... On 12/19/16 at a Home Depot of a page dear Karen, Ryobi is the of! Hardware and printing equipment Depot-East Green Bay, WI [ protected ] Invoice No see i... I was not happy about this at all, as the “barcode number ''. Are eligible for the so called 2 year replacement warranty on several occasions, my. To disagree with you though as $ 199 is very very inexpensive for a bunch of.. Drive Upright Air Compressor / model No RA-ACDDU1840 experience to diversify into the by... And a extended warranty from Home Depot-East Green Bay, WI [ protected ] from Home Depot Cumming. Of junk me another repair service even farther away and said that i need to pay for.! Even tried a universal threader it would not fit your trimmer 100 % battery.. Holder ass ' y Customers who bought this item also bought “barcode number. have to disagree with you as.

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